FAQ

PRODUCTS

Where are your tables manufactured?

All of our tables and bases are manufactured right here in Ontario, Canada. Our lumber is sourced by our team ensuring the best quality.

What finish do you use on your tables?

We use a finish called Rubio Monocoat. Monocoat all-natural oil wood finishes are plant-based, VOC-free and completely non-toxic oil finishes of extraordinary durability. All Monocoat finishes are easily maintained, and provide a subtle lustre that reveals and complements, rather than covers the natural grain and patina of the wood.

How do I clean my table?

A damp cloth and water is all you need to clean your table.

Are finish colors shown in your photos accurate?

All photos of the finish on our website are taken by professional photographers under lighting conditions that are typical in a residential home. We endeavour to accurately show the finish color and texture as best we can. How these photos display on any individual monitor and output from any printer can vary based on the different settings.

ORDERING & PAYMENT

I am concerned about submitting my credit card information online. Is it safe to place an order on your site?

Yes, absolutely safe.

Your credit card information is transferred using the same 256 bit encryption and physical security that banks use.

What types of payments do you accept?

We accept major credit cards (Visa, Mastercard). You can also choose to pay using PayPal.

Do you charge sales tax?

We collect sales tax where we are required to by law. We collect the appropriate provincial and federal taxes depending on the province/territory where you live.

When will I be charged for my order?

You will be charged for your order when you place it.

Will I get confirmation of my order?

An order confirmation email is sent to you when you place the order. If you have not received it within a few hours of placing your order please contact us to let us know.

SHIPPING, DELIVERY & ASSEMBLY

RETURNS & CANCELLATIONS

What should I do if my shipment is damaged?

Take pictures and describe the damage in as much detail as possible. Contact us right away and we’ll take care of the rest.

What should I do if the products are defective?

Our products are designed to last, and we stand by their quality. All of our product comes with a one year warranty.

If you do have problems with your product please take photos or video that demonstrate the issue and describe the issue in as much detail as possible. Contact us right away work with you to determine the appropriate next steps.

What kind of warranty is provided on your products?

We will replace or repair any products with defects in material or workmanship.

Our manufacturer’s warranty applies one year from date of shipping.

For the warranty to apply, the product must have been used for its intended purpose through normal use. Products are not covered by warranty if used for commercial purposes or defect is from causes beyond normal wear and tear.

Contact us right away if you believe you have an issue that is covered by our warranty, and will work with you to determine the appropriate next steps.

GENERAL

I have a question that is not answered here, can you help?

Of course! Feel free to get in touch with us and our team would be happy to help answer your questions.