Shipping

DELIVERY CHARGES

All orders regardless of the size will be delivered to almost everyone in Canada for a flat fee of only $200. There are no additional charges/duties to be paid. Our standard delivery service is to the front door.

HOW LONG WILL MY ORDER TAKE TO ARRIVE?

This depends on where you live.

We produce each table one at a time. Depending on the style that is selected, the size of the top and the colour of the finish. We have a timelines that range from 6 to 9 weeks. When you place your order you will receive a confirmation email that gives you an estimated delivery time window for your order.

If you live in a remote location, please allow an additional 7 days for delivery.

We are unable to deliver to PO Boxes, APO or FPO addresses. Once your table is ready, if you have chosen local pick up, you will receive an email stating the location of our warehouse and date it is ready for pickup. If you choose delivery you will be sent notification with tracking information.

HOW IS IT GOING TO BE DELIVERED?

  • Delivery will be made by Delivery Truck (Midland Transport).

  • Delivery will be made Monday to Friday during regular business hours.

  • Our Standard Shipping is to the front door of your home/building.

  • If you live in a house, this will be the front door of your house. If you live in an apartment, this will be the front door of your apartment complex.

  • We are unable to navigate stairs with our standard delivery equipment. If your building front door is only accessible via stairs we will get as close as possible or, alternatively, deliver to your garage.

SHIPPING ADDRESS CHANGES

If you wish to change the delivery address, please contact our Customer Service Team before the item is dispatched to you (this is likely to be within 48 hours of you placing the order). If your order is already on its way to you than there will be a rerouting Fee.

ORDER CANCELLATION

Please note that custom orders are non-refundable. As this is a custom order we cannot offer cancellations once order has been placed and table is in process of being built.

ORDER TRACKING

After you place your order, you will be emailed an order receipt. You will be sent a second notification email once order has been shipped with a link to track your shipment.

ORDER RECEIVING

Please be sure to sign the delivery receipt in the presence of the delivery company representative to indicate your delivery has been received. Examine your order upon delivery to ensure that there are no visible signs of damaged, missing or incorrect pieces. In the event that there are missing, damaged or incorrect packages, please retain the item(s), indicate the problem on the delivery receipt and contact us within 48 hours of your delivery. A signed delivery receipt, without notations of missing, damaged or incorrect item(s) represents your acceptance of the complete order in perfect condition. You are responsible for retaining the original packaging for returns. For any other problem with your order, please refer to our return policy.

ASSEMBLY & FINAL STEPS

Once you get your custom table home you’ll need to complete a few quick assembly steps. Don’t worry though, the easy to follow instructions come with your purchase.